Policies
Madebykates values each customer equally.
MBK values your privacy.
We do not share your information with anyone or any site.
We do use cookies (upon your approval) to strengthen our own, website building skills only.
Your information and your payment information are secure using this
WIX e-commerce platform website.
Shipping Concerns/Problems
MBK strive to only deliver indoor gardens to our customers using the highest quality service to ensure that your plants and gifts get to where they need to be when we need them to be there. UPS Ground has been consist with their service and we value their hard work. Mistakes do happen and so we have made our policy to protect you, the customer, around these issues.
Concerns with deliveries are to be addressed upon arrival. Please contact us immediately with all/any delivery concerns. UPS is our chosen shipping provider because of their reliability and their ability to deliver a fragile/live package carefully and dependably.
We do clearly ask that you must provide us clear pictures of your concerns and the pictures of your package. Email us directly @
along with any other concerns.
Returns
We provide expert care for all of our plants and provide our customers with detailed care cards with each purchase. MBK works hard so that you are immensely satisfied with your purchase.
LIVING ITEMS:
Please understand that because our plants are perishable items, we do not except returns. We will however work with you to make sure that you are 100% satisfied with your purchase at time of delivery.
NONLIVING ITEMS:
Any items that are not perishable/plants are returnable within 7 days after delivery date. Please contact us within those 7 days by email @ upcork.com@gmail.com and tell us your reasons for return. This is required to ensure that MBK continues to learn and grow, just like our plants.
Exchanges
Exchanges will be issued on a case by case basis for nonliving items. Exchanges are made by refunding the customer for the complete amount spent in the form of store credit. This credit can be used to repurchase any item on our online store. All exchanges are final sale after purchase exchange is complete regardless of choice of product. Any remaining dollars for refund will be gifted as store credit or can be issued in the form of a gift card for MBK.